Shipping policy

Verification of Address

  • PIN Code Verification: Before payment, your PIN code and shipping address must be verified.
  • Alternate Address: If your address cannot be verified, you must provide an alternate address compliant with delivery partners.
  • Correct Address: Ensuring the correct address is vital as Nutravel Healthcare syncs this with delivery partners.

Delivery Responsibility

  • Non-Responsibility for Mistakes: Nutravel Healthcare is not liable for products not delivered due to incorrect addresses.

Shipping Multiple Products

  • Single Shipment: Attempts are made to ship all products together but may vary due to logistics.
  • Separate Orders for Different Addresses: If shipping to multiple addresses, place separate orders with the correct addresses.

Packaging and Shipping Charges

  • Packaging: Products are packaged securely to prevent damage during transit.
  • Shipping Charges: Charges may apply, differing for international orders based on the country.
  • Shipping Time: For Domestic the product will be delivered within  7-10 days; international deliveries take 31 days.
  • Warehouse Dispatch: Orders are shipped from the warehouse within 24-48 hours of order placement.

Delivery Partners

  • Companies: Deliveries are made through Bluedart, DTDC, TRACKON, DHL, DELHIVERY, and FedEx.
  • Alternate Routes: If a route is unavailable, an alternative will be arranged.
  • Tracking: Customers receive a tracking number and can also find it in their account.

Taxes and Fees

  • Local Taxes: Applicable taxes in countries outside India must be borne by the customer.
  • Customs Fees: International orders may incur customs taxes and fees, payable by the customer.

Customer Service

  • Contact Information: For concerns or questions, reach out to customer service at contact@nutravel.in
  • Availability: Monday to Saturday, from 10 AM to 6 PM.

This summary provides an overview of Nutravel Healthcare's shipping policies to ensure clarity on address verification, delivery responsibilities, shipping processes, and customer services.